Last Updated: April 14, 2026
Thank you for choosing Gyora, your personal beauty organizer. This page provides comprehensive technical support information to help you get the most out of the Gyora application. If you encounter any issues, have questions about app functionality, or need assistance with your account, please review the information below or contact our support team directly.
Gyora is a beauty organizer application that helps you discover curated makeup looks, manage your vanity shelf, build repeatable beauty routines, and organize your cosmetic collection. The app features a discover feed with curated looks, a vanity management system for tracking your beauty products, a boards section for creating and publishing look routines, and a personal profile area for managing your account and preferences. Gyora is designed for beauty enthusiasts aged 18 and older who want a streamlined way to organize their makeup routines and discover new beauty inspiration.
Gyora requests the following device permissions to enable specific features. All permissions are optional, and you can manage them at any time through your device Settings app.
Gyora requests camera access to allow you to capture fresh makeup looks, take vanity shelf snapshots, or shoot a new profile photo directly within the app. The camera is only activated when you explicitly tap a capture button. Gyora does not access your camera in the background or at any other time. If you prefer not to grant camera access, you can still use all other features of the app, including selecting images from your photo library instead.
Gyora requests access to your photo library so you can select product swatches, attach look cover images to your boards, or update your profile avatar from your existing photos. The app only accesses photos you explicitly select; it does not scan, index, or upload your entire photo library. You may also grant limited photo access on supported iOS versions, allowing you to choose specific photos to share with the app.
Gyora requests microphone access to enable the voice memo recording feature. This allows you to record quick wear-test notes or application tips that can be attached to your look boards for future reference. The microphone is only activated when you explicitly start a recording session. Audio recordings are stored locally on your device and are not transmitted to external servers without your knowledge.
Gyora uses network access to load web-based content within the app, including the User Agreement and Privacy Policy pages. Network connectivity enables the app to display these documents in an embedded web browser for your convenience.
If Gyora crashes or becomes unresponsive, try the following steps: close the app completely by swiping it away from the app switcher, then reopen it. If the issue persists, restart your device. Ensure that your device is running the latest version of iOS and that you have the most recent version of Gyora installed from the App Store. If the problem continues, please contact our support team with details about your device model and iOS version.
If a feature that requires camera, photo library, or microphone access is not working, please verify that the corresponding permission is enabled. Navigate to your device Settings, scroll down to find Gyora, and ensure the required permissions are toggled on. If you previously denied a permission, you must re-enable it through Settings, as the app cannot request the permission again after it has been denied.
If you experience issues with your profile, such as your avatar or nickname not updating correctly, try navigating to the Edit Profile page and saving your changes again. Ensure that any selected profile image is a valid format and not corrupted. If you are unable to sign in or your account data appears lost, please contact our support team for assistance with account recovery.
If images or content are not loading properly within the app, check your internet connection for web-based content. For locally stored content, try closing and reopening the app. If specific look boards or beauty content appear missing, verify that you have not accidentally blocked the content creator; you can review and manage your blocked list from the Me tab under Blocked List in Settings.
You can manage your Gyora account from the Me tab within the app. Available account actions include updating your profile photo and nickname, viewing your saved looks and browsing history, managing your blocked users list, submitting feedback or reports, reviewing the User Agreement and Privacy Policy, signing out of your account, and permanently deleting your account. Please note that deleting your account will permanently remove all associated data and cannot be undone.
If you encounter content that violates our Community Guidelines or a user who is engaging in inappropriate behavior, you can report them using the report button (marked with "!") available on content cards and detail pages throughout the app. You can also block users to prevent their content from appearing in your feed. Blocked users can be managed from the Blocked List section in your profile settings.
We value your feedback and are continuously working to improve Gyora. You can submit feedback, feature requests, or bug reports directly through the app by navigating to Me, then tapping Feedback. Please provide as much detail as possible, including steps to reproduce any issues you encounter, so that our development team can investigate and resolve them efficiently.
If you need further assistance or have questions that are not addressed on this page, please do not hesitate to reach out to our support team. We aim to respond to all inquiries within 48 business hours.
Email: gyoramake@gyoraing.com
Application: Gyora
When contacting support, please include the following information to help us assist you more effectively: your device model (e.g., iPhone 15 Pro), your iOS version, the version of Gyora you are using, a detailed description of the issue, and any relevant screenshots if applicable.